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Turning Your Front Line Into Your Strongest Asset

Type: Phone/Webcast Focused Results
Date: 08/26/2010 thru 08/26/2010
Location: Your Office,10-11:30 EST,
Event Contact: awhitaker@kybanks.com 		Brochure

If customer service is an integral part of your bank's strategy, then this entertaining and idea-packed webinar is essential for you and your front line staff. You will come away form the program with methods, guidelines, and cool ideas for transforming the way you deliver customer service, resulting in your front line being viewed as an asset to your bank, and giving you the competitive edge you need.

Your customers have an intense interest in the service you deliver, and they don't have the patience for poor service, either. Your bank has to really perform versus just producing service. Take advantage of the fresh ideas and skills presented in the webinar to really compete and deliver results.
The webinar will cover:
  • Increasing the return on your customer service investment
  • Making your customers feel important and valued
  • Reducing the turnover in front line positions
  • Listening is the key
  • The art of "NO"
  • Creating trust
  • Customer feedback
  • The WOW environment
  • 7 steps to customer loyalty
  • Customers "on-hold"
  • Empowering your employees

    WHO SHOULD ATTEND
    Customer service supervisors, branch managers, marketing directors, marketing managers, marketing professionals, customer service representatives, teller supervisors, and anyone else that comes into contact with bank customers should attend this webinar.

    TO REGISTER
    Online registration is available below. We encourage you to use the online system, but if you prefer paper,     click here for a printable program brochure with registration form.

    WHAT IS A WEBINAR
    The LIVE WEBINAR allows 1 phone connection and 1 Internet connection (from a single computer terminal) to view online visuals as the presentation is delivered. Registrants will have GoToMeeting software automatically loaded onto their computers for easy viewing of th epresentation. The session will be approximately 90 minutes in length, including question and answer sessions. The pin number, hookup instructions and handouts will be emailed 3-5 business days prior to the webinar.


    e-Events : Event Registration Detail
    Event Location
    Your Office,10-11:30 EST

    • Registration Fees
    KBA Live Webinar & Written Materials $255

    		 


     
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